StrataPlex is your AI Operations & Growth Partner — combining AI technology, operational expertise, revenue cycle management, and continuous optimization into one long-term relationship. We don’t sell software. We don’t give advice and leave. We become part of your team.
Built by operators with 20+ years inside dental practice management — people who have run the front desk, worked the insurance grind, chased recall, and watched unscheduled treatment sit uncollected. Most AI firms understand technology. We understand dentistry — the workflows, the PMS systems, the billing cycles, and the operational gaps that cost practices real money without ever showing up on a single report.
We are not a software vendor. We are not a marketing agency. We integrate with the systems you already use and build AI directly into your existing workflows — covering every touchpoint from the first patient call to the final insurance payment.
What We Do
We Make Dental Practices Successful. AI Makes It Possible.
Our capabilities are modular. Some practices start with Revenue Cycle Intelligence. Others begin with scheduling, patient engagement, or both. You implement what you need, when you need it — and we build from there. Everything is built around your practice and managed by us — month after month.
01
Practice Discovery Audit
We map every front-office and revenue-cycle workflow — missed calls, unscheduled treatment, coding errors, claim gaps, AR aging, and recall leakage — and put a dollar figure on every one before touching anything.
02
Custom AI Build & Deploy
We design and deploy AI employees built specifically for your practice — integrated directly into your existing systems. AI front desk, recall & reactivation, treatment acceptance, insurance verification, claims automation, AR follow-up, and reputation management.
03
Retainer Partnership & Optimization
We stay on as your AI operations partner — monitoring performance, refining automations, expanding capability as your practice grows, and staying accountable to measurable production results every month.
Built to Your PMSYour Payer MixYour WorkflowsYour TeamNo Seat LicensesCancel-Friendly
The Revenue Reality
Where Your Practice Is Bleeding Production.
Most dental practices lose significant production through four preventable gaps. The following figures show what each typically costs — and what closing them is worth.
📞
35%
of Patient Calls Go Unanswered
At 1,000 calls/month, that's 350 missed opportunities — worth $504K/yr in lost new patient revenue at $1,200 first-year value.
Source: Weave Communications, 2025
📋
48%
Average Case Acceptance Rate
Best-in-class hits 80%+. On $1.5M in production, closing that gap recovers $120K–$480K/yr in unscheduled treatment sitting in your PMS.
Source: Dental Intelligence, 2025
🏦
84%
Average Insurance Collection Rate
Best-in-class hits 96–98%. On $1.5M billed, that 12-point gap is $180K/yr in collectible revenue never recovered.
Source: 2740 Consulting Dental RCM Report, 2025
🔄
300+
Dormant Patients in Your Database
Average practice has 300–400 patients 18+ months overdue. At $350/hygiene visit, that's $105K–$140K/yr in reactivatable recall revenue.
Source: Dental Practice Management Study, 2025
🦷 AI Solutions for Dental Practices
Every Capability. One Partner.
Every capability below is available individually or together. We implement, manage, and optimize each one as part of your partnership.
📞 Patient Engagement
AI Front Desk
Missed Call Recovery
Recall & Reactivation
Treatment Acceptance
New Patient Concierge
🏦 Revenue Cycle Intelligence
Insurance Verification
Claims Submission & Scrubbing
Coding Accuracy & CDT Compliance
Denial Management & Appeals
AR & Collections Automation
⭐ Growth & Reputation
Reputation Engine
📊 Practice Intelligence
Executive Dashboard
Select any solution above to learn more.
Our Process
How We Become Part of Your Team.
A structured engagement refined across 60+ dental organizations. Every step is tied to a quantified outcome.
01
Discovery Audit — No Cost, No Obligation
We map every workflow, identify every inefficiency, and quantify every dollar of opportunity before touching anything.
02
Strategy Design
A clear plan tied to your specific practice — projected impact, priority order, and a 90-day action plan.
03
Build & Deploy
Custom AI agents and automations integrated directly into your existing systems — built around how your practice already operates.
04
Ongoing Partnership
This is where the real value is built. We monitor, refine, and expand your AI capabilities month after month — staying accountable to your production goals as your practice grows.
StrataPlex Command Center™
Mission Control for Your Practice.
The Command Center™ is where you see StrataPlex working inside your practice — in real time. Every module we manage, every result we produce, every opportunity we surface, and every action item we’re working on. It’s not a report. It’s the operational dashboard for your partnership with us.
💰
Financial
Know your cash position, production gaps, and A/R exposure before your morning huddle.
🧾
Revenue Cycle
See denial rate, days in A/R, and collection rate in real time — so nothing slips past 90 days.
📅
Scheduling
Flag open chairs, predict no-shows, and surface same-day production opportunities before they become empty slots.
🧠
AI Intelligence
Your daily Practice Score, ranked risk alerts, and revenue opportunities — so you always know what to fix first.
👥
Patient Experience
Track case acceptance, recall rate, and patient retention — and see exactly where patients are falling off.
📈
Growth & Forecasting
Production forecasts, provider performance, and growth opportunities — mapped against where you should be.
How We Work
One Partner. Every Capability. Month After Month.
Our partnership is modular by design. Start with the capability your practice needs most — Revenue Cycle Intelligence, Patient Engagement, Scheduling, or the full suite. We implement it, manage it, and optimize it every month. Your investment is scoped to what you choose, not forced into a one-size package.
1 · ImplementationOne-Time per Module
A fixed fee to configure and deploy your AI capabilities — integrated into the systems you already use. Scoped after the Discovery Audit.
2 · Ongoing PartnershipMonthly — Per Active Module
Your ongoing partnership — we monitor performance, optimize results, and expand your AI capabilities as your practice grows. Month-to-month. No long-term commitment required.
Pricing is scoped to each client after the no-cost Discovery Audit — you'll see the exact implementation fee and retainer, tied to projected ROI, before you commit a dollar.
Proprietary AI Diagnostic
The Strata Index™
Section 1 of 10 — Practice ProfileQ1 of 25
What type of dental practice do you operate?
🦷 General Dentistry
😬 Orthodontics
🦴 Oral Surgery / Perio
💆 Cosmetic / Aesthetic
👶 Pediatric Dentistry
🏥 Multi-specialty Group
➕ Other
How is your practice structured?
👤 Independent — single owner, one location
👥 Independent — single owner, multiple locations
🏢 Group practice — multiple owners
📊 DSO-affiliated or private equity backed
🔍 Not sure / prefer not to say
How many operatories does your practice have?
Across all locations if you have more than one.
1–4 operatories
5–8 operatories
9–12 operatories
13–20 operatories
20+ operatories
❓ Not sure
What is your approximate annual production?
This helps us size the financial impact of each opportunity area.
Under $500K
$500K – $1M
$1M – $2M
$2M – $5M
$5M – $10M
$10M+
Prefer not to say
How many active patients does your practice serve?
Under 500
500 – 1,000
1,000 – 2,000
2,000 – 3,500
3,500 – 5,000
5,000+
❓ Not sure
How many full-time staff work in your front office?
1 person
2–3 people
4–5 people
6–10 people
10+ people
❓ Not sure
When a patient calls and no one can answer, what typically happens?
Industry data: ~35% of dental calls go unanswered. Most callers don't leave a voicemail — they call another practice.
✅ An answering service or AI captures the call and schedules them
📞 Voicemail — we call back when we can
🔴 They leave a message but we often don't respond the same day
❌ They hang up — we have no way to capture missed calls
❓ Not sure what happens to missed calls
How do patients typically book appointments?
📞 Phone call only
🌐 Phone + online booking option
📱 Phone + online + text or chat
🤖 Mostly self-serve — patients can book 24/7 online or by text
❓ Not sure
How quickly does your practice typically respond to new patient inquiries?
Within 1 hour
Same day
Within 2–3 days
Longer than 3 days — or we're not always sure
❓ We don't track response time
How full is your schedule on a typical week?
90–100% — we're almost always fully booked
75–89% — mostly full with occasional gaps
60–74% — noticeable gaps most days
Under 60% — significant open chair time
❓ We don't track schedule utilization
What is your approximate no-show and same-day cancellation rate?
Industry average is 8–12%. Every no-show is a direct production loss.
Under 5%
5–10%
11–15%
Over 15%
❓ We don't track this
How do you handle last-minute cancellations?
✅ Automated waitlist — patients are contacted and slots fill quickly
📞 Staff calls or texts patients from a manual list
🪑 The slot usually stays open
❓ No consistent process
What is your estimated insurance claim first-pass acceptance rate?
First-pass acceptance = claims paid without needing to rework or appeal. Industry target is 95%+.
95% or higher — very few denials
85–94% — some denials, manageable
75–84% — denials are a real problem
Under 75% — significant denial volume
❓ We don't track this
How much of your accounts receivable is over 90 days?
Industry benchmark: under 15% of AR beyond 90 days. Above this, collectible revenue starts aging out.
Under 10%
10–20%
20–30%
Over 30%
❓ Not sure
How does your practice currently handle insurance verification?
✅ Automated — verified electronically before every appointment
📋 Manual — staff verifies each patient individually
⚠️ Inconsistent — sometimes we catch issues at checkout
❓ Not sure of our current process
What percentage of presented treatment plans does your practice typically schedule?
Industry average is 50–60%. Best practices reach 80%+.
Over 75% — strong acceptance
60–75% — average
45–59% — significant unscheduled treatment
Under 45% — major opportunity
❓ We don't track treatment acceptance
How does your practice follow up on unscheduled treatment plans?
✅ Automated follow-up — patients receive reminders until they schedule or decline
📞 Staff reaches out manually — inconsistent
📋 We rely on patients to call us back
❌ No formal follow-up process
❓ Not sure
Approximately what percentage of your active patients are current on hygiene recall?
Over 85% — excellent retention
70–85% — good but room to improve
50–69% — significant recall gap
Under 50% — recall is a major challenge
❓ We don't track this
How does your practice manage patient recall and reactivation?
✅ Automated — patients receive reminders via text, email, and phone on a set schedule
📞 Manual calls and postcards — mostly staff-driven
📧 Email reminders only — limited follow-up
❌ Patients schedule their own recall
❓ Not sure
Which of the following does your front office handle manually?
Select all that apply.
📞 Appointment reminders (calling or texting patients)
📋 Insurance verification (looking up benefits per patient)
📝 New patient paperwork (paper forms filled out in office)
💬 Patient FAQ calls (questions that pull staff off other tasks)
📊 Daily reporting and closeout
💳 Patient balance follow-up (calling patients about balances)
None — most of this is automated
How would you describe your current administrative workload?
🟢 Manageable — staff keep up without significant stress
🟡 Stretched — we keep up but there's no margin for error
🔴 Overwhelmed — things regularly fall through the cracks
⚫ Critical — we've lost patients or revenue due to admin gaps
❓ Not sure
Which practice management system does your practice use?
Dentrix
Eaglesoft
Open Dental
Curve Dental
Carestream / Sensei
Dolphin (Ortho)
Fuse / Henry Schein One
Other
❓ Not sure
Which of the following tools does your practice currently use?
How would you describe your practice's current experience with AI or automation?
🚀 We already use AI tools and want to do more
🔍 We've explored AI but haven't implemented anything yet
🤔 We're curious but don't know where to start
😐 We're skeptical — we'd need to see clear ROI first
❌ Not interested at this time
What is your single biggest operational challenge right now?
Last question — and the most important one.
📞 Missing new patients — calls and inquiries that don't convert
💵 Revenue cycle — denials, slow collections, AR problems
📅 Scheduling — no-shows, gaps, and inefficient booking
🔁 Recall — patients not returning for hygiene and follow-up
📝 Administrative burden — staff overwhelmed with manual work
📈 Growth — we want to grow but don't know where to focus
❓ Not sure — we need help identifying the biggest opportunity
Unlock Your Strata Index™ Report
Your personalized report covers five operational categories — with estimated impact and recommended priorities specific to your practice.
Your Extended AI Team
Every Role. Fully Supported.
As your partner, we extend AI intelligence into every role in your practice — surfacing the right information, automating the right tasks, and flagging the right problems to the right person.
👨⚕️ Practice Owner
Daily production summary, cash flow alerts, provider performance, growth opportunities, and risk flags — delivered every morning.
Patient intake automation, appointment confirmations, missed call recovery, insurance FAQs, and live AI support for every inbound call.
💳 Billing Team
Claim status monitoring, aging AR prioritization, payment posting audits, and automated collections follow-up with online payment links.
Before You Book
Everything You Need to Know.
Do you replace our practice management software?
No. StrataPlex integrates with the PMS you already use — Dentrix, Eaglesoft, Open Dental, Curve, and others. We build AI on top of your existing systems, not instead of them.
How long does implementation take?
Most practices are live within 30–60 days. We begin with a Discovery Audit, build a plan specific to your practice, and deploy in priority order — quick wins first.
What does it cost?
Every engagement is scoped after your Discovery Audit. You’ll see a fixed implementation fee and monthly partnership cost — both tied to projected impact — before committing to anything.
Do you work with DSOs and multi-location groups?
Yes. The Command Center™ is built for multi-location visibility. We work with single practices through enterprise DSOs and scale our AI across every location simultaneously.
Are we locked into a long-term contract?
Our retainer is cancel-friendly. We earn your business every month through measurable results — not a contract that locks you in.
Your Next Step
More Production. Less Admin. Starting Now.
In 30 minutes we map your workflows, quantify your leakage in dollars, and show you exactly which AI solutions apply to your practice — projected ROI included. No pitch. No pressure. Just clarity.
Most practices see measurable impact within the first 90 days.
✓ No-Cost Discovery Audit
✓ Modular — Start With One Capability
✓ Month-to-Month Partnership
✓ Integrates With Your PMS
No cost · No commitment · Results-driven partnership